【ANTI SCRATCH RUBBER HOOK】The metal hook cover with thick rubber to prevent from scratching the bike rim.
【HEAVY DUTY】The weights of this bike hanger weights only 0.6lb but it's maximum hanging weight up to 33lb. Strong enough for most of bike.
HOW LONG WILL MY ORDER TAKE?
- Processing time: within 48 hours
- Shipping time: 3-8 business days
** WE SHIP WITHIN THE US**
- We currently only support delivery within the US.
- We now offer expedited shipping with premium services UPS.
- Free shipping for order over $100.
- Or Charing $30 for order under $100.
Please understand that it is customer’s responsibility to check the shipping status on the tracking page and to contact the local courier directly in case there are any issues for receiving the items in your country, after the parcel departed from warehouse. ANSUN does not take any responsibility for the delivery failure due to miscommunication, and any dispute raised after 14 business days has passed from the last shipping status update is not accepted.
WHAT COURIER SERVICE DOES ANSUNSTORAFGE USE?
WHERE IS MY ORDER SHIPPING FROM？
We have two warehouses in the United States, and we will choose the nearest warehouse for delivery, according to your address.
Warehouse Address 1: 2900 N MacArthur Dr, STE 150, Tracy, CA 95376
Warehouse Address 2: 7185 Ambassador Drive，Allentown, Pennsylvania, 18106
CAN I TRACK MY ORDER?
You will receive the email with tracking number when your order is shipped or contact us : email@example.com.
MY PACKAGE WAS RETURNED
- If the package gets sent back to us due to inaccurate information or by customer’s fault, you will receive a refund for your order excluding the shipping fee for both ways.
- Please check Returns page for more information.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have to return items I have purchased and do I have to pay for return shipping?
- You have 45 days from the date of your purchase to return items you have purchased. Return packages must be postmarked within 45 days from the date of purchase. Returns made after 45 days from the date of purchase will not be accepted and refunds will not be provided.
- Return Shipping is free only for the first return per order. You must use the shipping label we provide. (We will send it to your email.)
What is the return method?
- Return By USPS Return Label: Print the USPS return label and securely tape it to the outside of your return package, then drop off at your nearest post office.
- Return By UPS Return Label: Print the UPS return label and securely tape it to the outside of your return package, then drop off at your nearest UPS Store.
How do I make a return?
1. Login to your ansunstorage account
2. Click "My Order"
3. Click "Return"
4. Get the return label from email
5. Mail out the package
6. ANSUN receive
7. Get refund
NOTE: Please be sure that the return package is postmarked no later than 45 days from the purchase date
*The shipping label we provide is only for shipping within the U.S.
Can I return items if they are worn, damaged?
- No. You can only return items that are unworn, unused, undamaged.
- If the damage is caused during shipping, you can claim compensation from the carrier.
- Refunds will be processed within 7 days after we receive your package. Your refund will be issued to your original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We strictly follow the five steps of quality control during production, that is, to inspect suppliers, inspect production, test sample quality, spot check products, track after-sales, and ensure that all products meet consistent quality standards and user requirements.